Orders are typically processed and prepared for shipment within a few business days after payment confirmation. However, certain circumstances may occasionally extend this timeframe:

Order Processing & Preparation

Many of our products, particularly our specialty teas, require meticulous preparation, specialized packaging, and final quality inspections. This ensures your order arrives in optimal condition.

Stock Availability

Some items may be temporarily out of stock or require additional sourcing time. In such cases, we may need a few extra days to consolidate your order before dispatch.

High Order Volume

During peak seasons, holidays, or major promotional periods, a higher volume of orders may lead to slightly longer processing queues.

Shipping Logistics

Certain international destinations or specific shipping methods may require additional time to coordinate transportation or align with the next available carrier dispatch schedule.

Quality Control & Verification

Our order management system includes strict verification procedures. Rest assured, no order is ever forgotten. We carefully review every confirmed order to ensure it is fulfilled correctly and dispatched accordingly.

If your order has not been shipped for an extended period, please feel free to contact us. We would be happy to check the status of your order and provide you with a specific update.

How to Redeem Dragon Tea House Store Credit

Step 1. Locate our Rewards widget at the bottom-left corner of any page.

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Step 2. Review the available rewards in the points table.

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Step 3. Log in using your member account credentials.

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Step 4. If you have accumulated sufficient points, you may exchange them for store credit.

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Step 5. Click "Confirm" to proceed with the redemption.

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Step 6. Redemption complete! The store credit will be automatically applied to your account within a few minutes.

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Step 7. You can verify your store credit balance under the "My Account" section.

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Step 8. To use your credit, add items to your cart and proceed to checkout.

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Step 9. During the "Order Confirmation" step (Step 4 of checkout), you can choose to apply your store credit to pay for the full amount or a portion of the total.

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Step 10. If your store credit balance is insufficient to cover the total, you will be redirected to PayPal to pay the remaining balance.

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Step 11. Congratulations! You have successfully used your store credit to save on your purchase.

For customers who do not have a PayPal account, we offer offline payment options. We accept major debit and credit cards, and a PayPal account is not required to complete the transaction. Please follow the guide below:

Step 1. Please complete the form at the bottom of this page to request an invoice. Ensure you include your order number in the submission.

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Step 2. Check your email within 24 hours. We will send an invoice via PayPal. Once received, click the "Pay Now" button, which will redirect you to the secure PayPal portal.

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Step 3. If you prefer to pay with a card without signing up for an account, select the "Pay as a Guest" option at the bottom of the page.

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Step 4. Depending on your region, you will see options such as "Pay with a credit or debit card" or "Pay by debit card."

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Step 5. Enter your card details and click "Continue." You can now easily complete your purchase without a PayPal account.

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Note: PayPal Guest Checkout is not available in all countries. Customers in certain regions (e.g., Australia, Brazil, India, Israel, and Mexico) may be required to register a PayPal account to complete the payment.

If you have any further questions, please feel free to reach out to us (available 24/7). If you have not yet requested an invoice, please fill in the form below.

Delivery times depend on the shipping method selected, the destination country, customs processing, and local postal efficiency. We currently offer three international shipping options:

Economy Shipping

The most cost-effective option. Parcels are handled via standard postal logistics networks.
Estimated Delivery: 30–60+ days.

Air Shipping

Standard international airmail service via postal air transport.
Estimated Delivery: 15–30 days.

EMS (Express Mail Service)

Priority air transport with expedited processing.
Estimated Delivery: 5–15 business days. (Alternative expedited carriers may be used if EMS is unavailable).

Note: These timeframes are estimates and may vary due to customs clearance, peak seasons, or public holidays.

China Post international parcels operate within the Global Postal Union network. Once a parcel is handed over to customs or an airline for transit, China Post does not provide real-time updates until the destination country's postal service scans the item.

During transit, tracking may appear static (e.g., "Sent to airline" or "Export Customs Scan") for an extended period—typically 2 to 4 weeks during regular seasons and 4 to 8 weeks during peak periods. This delay does not necessarily indicate a problem; updates will resume once the parcel is processed by your local postal authority.

You may refer to our arrival statistics report for average delivery times specific to your country.

This status indicates that the parcel did not pass an initial security screening in China. It will typically be re-inspected or returned to us. Often, these parcels pass on a second attempt. If a parcel is returned to our facility, we will reship it for you immediately. No additional action is required from the buyer.

Please note that products in powder form are more susceptible to security returns. China Post assumes no liability for delays caused by these standard security procedures.

It is critical to provide an accurate address at checkout. China Post cannot modify address details once the parcel is in transit.

If the provided address is valid, the parcel will be delivered there. If the address is invalid, most postal services (such as USPS or Royal Mail) will eventually return the parcel to China. In some regions, you may be able to use a mail forwarding service if you have previously registered one with your local post office.

If tracking shows the parcel has arrived in your country but delivery has not occurred, it may be due to:

• Incorrect address, city, or postal code.
• Outstanding import duties or customs fees.
• The parcel was left in a secure location or PO Box.
• Unsuccessful delivery attempt (recipient not home).
• Missing PO Box number (common in regions like the U.A.E.).

Since final delivery is handled by your local postal service (a UPU member), we recommend contacting your local post office directly for the most accurate information.

If you need assistance with your order, shipping, or products, we are here to help. We provide multiple communication channels to ensure you can reach us easily:

Email (Recommended)

For the most direct and reliable communication, please contact us via email at: admin@dragonteahouse.biz

Customer Account Messages

If you have an account, you can send a message through the "Messages" section in your account dashboard. This is the most efficient way for our team to link your inquiry directly to your order history.

Contact Form

Submit a request through our official website contact page: Dragon Tea House Contact Us