Q
How do I know which tea to choose?
If you are new to Chinese tea, we recommend starting with classic categories such as green tea, oolong tea, or black tea. These teas provide a great introduction to the diverse flavors and aromas of traditional Chinese tea.
You may also explore our curated selections, which highlight some of our most popular and representative teas. If you are unsure where to begin, feel free to contact us and we will be happy to recommend teas based on your taste preferences and experience level.
To make it easier to select the right tea, many of our Dragon Tea House loose-leaf teas are offered in several quality grades. From entry level to the highest grade, the typical classification is:
- Regular – reliable everyday drinking tea with a pleasant and balanced flavor.
- Premium – improved leaf selection with more aroma and smoother taste.
- Supreme – higher-grade material with a richer and more refined character.
- Nonpareil – exceptional quality with distinctive fragrance and depth.
- Top Handmade – the highest grade, usually produced in small batches using traditional hand-processing techniques and carefully selected leaves.
This grading system allows you to explore the same tea at different quality levels and choose according to your taste preference, experience, and budget. Many customers enjoy starting with the Premium grade to experience the character of a tea before exploring higher grades.
Q
How do you ensure the quality and safety of your tea?
Where are your teas sourced from?
Our teas are sourced directly from traditional tea-producing regions across China, including Fujian, Yunnan, Zhejiang, and Anhui. We work with a network of trusted partners such as small family-run tea farms, experienced tea producers, local tea cooperatives, and established tea factories. In some cases, we also source teas through long-term relationships with regional tea merchants who specialize in particular tea types.
Are your teas tested for pesticides?
Yes. We carefully select our suppliers and prioritize tea gardens that follow responsible farming practices. Please visit our Pesticides and Safety page for more details.
Are your teas organic?
Some teas come from farms that follow organic or low-intervention practices. If a tea is certified organic, it will be clearly indicated on the product page.
How fresh is your tea?
Except for teas intended for long-term aging and certain factory-sealed branded teas, all loose-leaf teas under the Dragon Tea House brand are sourced from the latest harvest of the current year. We do not sell loose teas from previous years.
Do you store tea properly?
Yes. Our teas are stored in a clean, dry, and temperature-stable environment. Loose-leaf teas are carefully sealed to maintain freshness, while teas suitable for aging (like Pu-erh) are stored under conditions that allow them to mature naturally.
Q
How to use our store credits?
How to redeem Dragon Tea House store credit?
Step 1. First of all, please find our reward widget at bottom left of each page.
Step 2. Chekc out table of rewards.
Step 3. Use your member account to log in.
Step 4. If you have accumulated enough points, you can use them to redeem our store credit.
Step 5. Click confirm to proceed.
Step 6. Done, you have redeemed a store credit successfully. It will be added to your member account in a few minutes automatically.
Step 7. Check out balance of your store under my account.
Step 8. Now add any item to your cart then check out.
Step 9. In the fouth step under order confirmation, you may choose using store credit to pay full amount or part of the total.
Step 10. If there is not enough store credit on your account to pay the total, you will be forwarded to Paypal to pay the remaining part.
Step 11. Congratulations! You have used store credit to save money!
Q
How to pay an offline invoice?
How to pay my offline invoice?
For customers who does not have have a Paypal account, we offer offline payment. Our offline payment accepts debit and credit cards, you do not have to have a Paypal account to send a payment. Here is a guide to it.
Step 1. First of all, please fill in the form at the bottom of this page and request for an invoice if you have not done so yet. Your order number should be submitted.
Step 2. Check the email submitted within 24 hours, we will bill an invoice via Paypal. When you receive the email, click 'Pay Now', you will be redirected to PayPal.
Step 3. If you want to pay with your credit card or debit card without signing up on the page, click 'Pay as a Guest' at the bottom of the page.
Step 4. Depending on your country, you may see one of three screens: ‘Pay with a credit card or debit card’, ‘Pay by debit card’ or 'Pay with a card'.
Step 5. Please input your card information and click the continue button. Now you can easily complete the purchase without even having a PayPal Account.
Please note that PayPal does not support payments via Guest Checkout in all countries. Customers in certain countries (Australia, Brazil, India, Israel and Mexico) may see the following screen. If so, you can only pay after registering a Paypal account.
Feel free to reach out to us (24/7) for any further queries or concerns. If you have not sent a request for invoice yet, please fill in the form below.
Q
Why is my tracking status not updating?
International postal shipments go through several stages before delivery. Tracking updates may not appear continuously because updates are only recorded when the parcel is scanned at specific points in the logistics chain. Below is a general overview of the process.
1. Order processing
After an order is packed and prepared for shipment, a tracking number is generated. At this stage the status may show “Shipping label created” or similar. Please note that orders are typically processed within a few business days. However, delays may occasionally occur due to:
- Meticulous Preparation: Specialty teas require careful packaging and final quality inspections.
- Stock Availability: Temporary out-of-stock items requiring sourcing time.
- Volume: Peak seasons or holiday backlogs.
- Verification: Strict quality control procedures before dispatch.
Rest assured, no order is ever forgotten. If your order has not shipped for an extended period, please contact us for a specific update.
2. Export processing in the origin country
The parcel is accepted by the postal system and sent to an export sorting center. It may go through security screening and export customs procedures. Tracking updates usually appear when the parcel is accepted and when it leaves the export facility.
3. International transportation
Once the parcel leaves the origin country, it is transported through international logistics networks, often by air and sometimes combined with ground transport. During this stage, tracking may not update for an extended period of time until the parcel arrives in the destination country. Depending on the shipping method and airline schedules, this stage may sometimes take several weeks. In rare cases, tracking may not update for up to 60 days while the parcel is in international transit.
4. Import customs processing
After arriving in the destination country, the parcel must go through import customs inspection. Customs processing times vary widely by country and workload. In some cases clearance may be completed quickly, while in other situations it may take several weeks, especially during busy periods.
5. Local postal processing
After customs clearance, the parcel is transferred to the destination country's postal network for sorting and transportation to the delivery area. Tracking updates usually resume during this stage.
6. Final delivery
The parcel is delivered by the local postal service. Some countries may require a signature upon delivery or may hold the parcel at a local post office for pickup.
Please note that tracking updates only appear when a parcel is scanned at a processing point. If a parcel is waiting in a warehouse, airport facility, customs queue, or transport hub and has not yet reached the next scanning point, there may be no tracking update during that time. This is a normal part of international postal logistics.
If the tracking status has not updated for an extended period of time, please feel free to contact us with your order number and we will be happy to assist.
Q
What does it mean if a parcel is returned to the sender?
Occasionally, international parcels may be returned to the sender during the shipping process. This can happen for a variety of reasons related to transport security, customs procedures, or delivery issues. Below are the most common situations and what actions may be required.
Security screening return
Sometimes parcels do not pass an initial transport security screening during export in China. In this situation the parcel has not left China and is returned to us by the postal system for reinspection. Certain product forms, such as powders, may occasionally be more likely to be flagged during transport security screening.
Customs clearance required
The destination country's customs office may hold the parcel and contact the recipient for additional information, identification documents, or payment of import duties and taxes.
Incorrect or incomplete delivery address
If the delivery address provided is incorrect or incomplete, the postal service may be unable to deliver the parcel. In most cases, the address cannot be modified once the parcel is already in transit internationally, and the parcel must be returned to the sender.
Parcel not collected in time
In some countries, the postal service may hold the parcel at a local post office or pickup location. If the parcel is not collected within the allowed holding period, it may be returned to the sender.
If a parcel is returned to us for any reason, we will always contact the customer to confirm the next step before arranging reshipment.
Q
Why can’t I see my order in my account?
If you used Guest Checkout, the order will not appear in your account history. This happens when a purchase is completed without logging in.
What you can do
- Check your order confirmation email for all details.
- Look for the shipping confirmation email (sent once shipped) which contains your tracking link.
- Contact support with your Order Number or Email address if you need assistance.
Q
How can I contact you?
Contacting us via:
- Email (Recommended): admin@dragonteahouse.biz
- Message Dashboard: Message us through your account dashboard.
- Contact Form: Use our Online Contact Form.
We typically respond within 24-48 hours. Please include your order number. Feel free to reach out to us (24/7) for any further queries or concerns.
Note: If you do not receive a reply after 2 days, please try an alternative contact method or check your spam folder.