At Dragon Tea House, we are committed to protecting your privacy and ensuring transparency in how your personal data is collected, used, and shared. This Privacy Policy applies to all visitors, customers, and users of our website.

1. Information We Collect

We collect the following categories of information:

Personal Information

• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely via third-party providers; we do not store full payment details)

Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited, time spent, and interactions
• Referring URLs

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience and analyze website performance.

2. How We Use Your Information

We use your data for the following purposes:

• To process and deliver orders
• To communicate with you regarding orders or inquiries
• To provide customer service and support
• To improve our website, products, and services
• To detect and prevent fraud or abuse
• To send promotional emails (only if you have opted in)

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Contractual necessity (to fulfill orders)
• Legal obligations
• Legitimate interests (e.g., fraud prevention, website improvement)
• Your consent (for marketing communications and cookies where required)

4. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only as necessary:

• Payment providers (e.g., PayPal, Stripe)
• Shipping and logistics companies
• Website hosting and analytics services
• Email marketing platforms (if subscribed)

All third parties are required to handle your data securely and only for specified purposes.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place, such as contractual protections and secure data handling practices.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders and provide services
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

7. Your Rights (GDPR & Global Users)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data (data portability)

To exercise these rights, contact us at:

admin@dragonteahouse.biz

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal data we collect and how it is used
• Request deletion of your personal data
• Request disclosure of data shared with third parties
• Opt out of the sale of personal data (we do not sell personal data)

To submit a request, please email:

admin@dragonteahouse.biz

We will respond in accordance with applicable laws.

9. Cookies and Your Choices

You may control or disable cookies through your browser settings.

Where required by law, we will request your consent before placing non-essential cookies.

10. Data Security

We implement industry-standard security measures, including:

• SSL encryption
• Secure payment processing
• Restricted access to sensitive data

While we take reasonable precautions, no system is completely secure.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14. Contact Us