Shipping & Delivery
Refund & Returns
Return/Exchange unwanted products within 3 days of receipt. Shipping will not be refunded for returns on unwanted items and exchanged products may be charged a shipping fee. We do not accept returns on any used products. Items must be returned in original packaging and in resale condition.
Dragon Tea House will send another one (with like product) or refund any defective product within 30 days of customer receipt. Shipping will be reimbursed for the return and change of defective items. No refunds are made for sentimental losses or for any expenses incurred as a result of the loss.
- You will receive confirmation when your return is received and processed. To file a claim send us a picture of the damaged item, with the original packaging, via e-mail within 3 days of the receipt of your item.
- Returned items must be received and inspected by Dragon Tea House prior to reimbursement or shipping the same items.
- Credits/refunds will be issued in the manner in which they are paid. Regardless of the reason of return (unwanted item or defective/damaged item) please allow 15 days for return processing and refund. All returns must have a Return Authorization to be accepted and processed. If you need to return or exchange products for any reason please contact Dragon Tea House. State the order number, product, and reason for the return. We cannot be responsible for items shipped back to Dragon Tea House without pre-approval.
Product Availability & Backorders
Dragon Tea House offers a variety of brands and products that are usually in stock and our inventory is replenished each week. Rarely an item may be on temporary or extended backorder from the manufacturer. We make every effort to list on the product page any backorder information that is available. Once you have made your purchase, if an item is out of stock we will contact you immediately. You will be notified if the item is anticipated to take longer than two weeks to be received. You have the option to cancel the backordered items (regardless of wait time) and receive a refund.