Shipping & Returns

Shipping & Delivery

Dragon Tea House ships worldwide using trusted international postal and logistics partners, including China Post and other regional carriers where appropriate. Orders are typically dispatched within one week after payment has been received.

Shipping Time

Free international economy shipping generally requires approximately 4–6 weeks for delivery, depending on the destination country, customs processing, and local postal conditions.

Expedited Shipping

Expedited shipping services, including EMS, are available for most destinations and typically arrive within approximately two weeks. Shipping costs vary based on destination and parcel weight. Please contact us for a shipping quotation.

Tracking Information

All orders shipped by Dragon Tea House include tracking service. Customers will receive tracking details once the order has been dispatched.

Please note that tracking updates may require several days to appear after shipment, depending on the carrier and destination country.

Shipping Protection

Optional shipping insurance is available during checkout for customers who would like additional protection against loss or transit damage.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

Dragon Tea House only charges for the products purchased and applicable shipping services.

Shipping Delays, Damage & Loss

Customers are encouraged to inspect all packages upon delivery.

If an order arrives damaged, defective, or incomplete, please contact Dragon Tea House within 60 days of delivery. We will work promptly to provide an appropriate resolution.

If a shipment has not arrived within 30 days from the shipping date, customers may contact us for assistance in investigating the shipment status.

While most shipping issues are resolved quickly, please allow up to 15 days for investigation and claim processing where necessary.

Refunds & Returns

Customer satisfaction is important to us. All products purchased from Dragon Tea House may be returned within 60 days of delivery.

Returned products must be unused, in original packaging, and in resalable condition.

Please note that return shipping costs are the responsibility of the customer unless otherwise agreed or required by law.

Original shipping fees are non-refundable.

Return & Exchange Policy

Returns and exchanges may be requested within 60 days after delivery.

To qualify for return or exchange:

  • Products must remain unused and in original condition

  • Original packaging should be included whenever possible

  • Return shipping is the responsibility of the customer

  • Used products are not eligible for return

If a product arrives defective or damaged, Dragon Tea House will provide either:

  • A replacement product of the same or comparable type, or

  • A refund

Requests regarding damaged or defective products may be submitted within 60 days of receipt.

Dragon Tea House is unable to provide reimbursement for indirect, incidental, or consequential losses beyond the original purchase value of the order.

Return Procedure

To initiate a return, exchange, or product concern request, please contact Dragon Tea House with:

  • Order number

  • Product name

  • Description of the issue

  • Supporting photographs where applicable

For damaged items, photographs of the product and packaging may be requested to assist with claim review and carrier investigation.

All returns require prior Return Authorization before being shipped back. Returns sent without authorization may experience delays in processing.

Refunds will be issued to the original payment method after returned items have been received and inspected. Please allow up to 15 days for processing once the return has arrived.

Product Availability & Backorders

Dragon Tea House maintains regular inventory replenishment for most teas and teaware products. Occasionally, certain products may become temporarily unavailable due to seasonal production, supplier allocation, or high demand.

If an item becomes unavailable after purchase, customers will be notified promptly. When applicable, customers may choose to:

  • Wait for restocking

  • Replace the item with an alternative product

  • Receive a refund for the unavailable item

If the estimated restocking period exceeds two weeks, updated information will be provided as soon as possible.