Terms

Terms of Service

Dragon Tea House | Last updated: January 5, 2026

Welcome to Dragon Tea House ("we", "us", or "our"). These Terms of Service govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms.

1. General

This website is operated by Dragon Tea House. We provide tea and related products to customers worldwide. By using our website or placing an order, you agree to comply with these Terms of Service and our related policies, including our Privacy Policy and Refund Policy.

2. Product Information and Disclaimer

  • Tea is a natural agricultural product; variations between batches may occur.
  • Product images are for reference only.
  • Descriptions do not constitute medical or health advice.
Disclaimer: Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.

3. Orders and Acceptance

All orders are subject to our acceptance. We reserve the right to cancel any order due to stock issues, pricing errors, or risk control. If an order is canceled, a full refund will be issued.

4. Pricing and Payment

All prices are listed on the website and may be subject to change. We accept multiple payment methods, including credit cards and PayPal. Payments are processed securely through third-party providers; we do not store full payment details.

5. Shipping and Delivery

Processing Time: Orders are typically processed within 2–5 business days.

Transit Time: International shipping times vary depending on destination, logistics providers, and customs clearance.

Customs and Import Responsibility: The buyer is solely responsible for customs clearance and compliance with local import laws. If a shipment is delayed, held, returned, or destroyed due to customs issues, we are not responsible for these outcomes.

6. Lost Packages and Claims

If a package is lost in transit, we will assist in the investigation. Once a shipment is officially confirmed as "lost" by the carrier, we will determine the appropriate resolution (reshipment or refund) based on the specific circumstances. We are not liable for delays caused by factors beyond our control, including customs, weather, or geopolitical events.

7. Refunds and Quality Guarantee

Please refer to our Refund Policy for full details. General principles include:

  • Packages affected by customs issues are typically not eligible for refunds.
  • Important: If you receive a defective or incorrect item, claims must be supported with evidence (clear photos or videos) and submitted within 72 hours of delivery.

8. Intellectual Property & Liability

All content on this website (images, text, branding) is the property of Dragon Tea House. To the maximum extent permitted by law, our total liability shall not exceed the amount paid for the order in question.

Contact Us

Email: admin@dragonteahouse.biz