Wrong address

Can China Post change the address for me?

Many buyrs may have such a situation that after they ordered something online from China seller, they want to change the address and ask if China Post can do this for them.

The answer is No. China Post can not change anything in the parcel. However, if the parcel has not been shipped yet, you can try to contact the shipper to amend the address. On the other hand, if the parcel is on the way, nobody can change the address anymore.

What happens if the parcel arrived destination with the wrong address? here is the answer:

If the parcel wrong address exists, the parcel will be delivered to that wrong address by the destination country's local post service (USPS in US, Canada Post in Canada, Royal Mail in UK, etc.).

If the wrong address does not exist, things might become a little bit complicated and depending on destination countries’ local post-service terms.

In most countries’ local post services, like USPS, Royal Mail, Canada Post, Australia Post, etc, they will simply return the wrong address parcel to the original country. If China Post receives the return, China Post will try to find the original shipper if he/she has addressed the parcel, otherwise, the return will be discarded.

But in some small countries, return shipping cost is very expensive, so they might just discard the wrong address parcel if none pick up the parcel within free storage time.

If I have moved to a new address, but my parcel has not arrived yet. Can I ask the post office to send my parcel to a new address? In most countries, the answer is No. The parcel will be delivered to your old address, you need to ask someone at the old address to accept the parcel for you.

However, in the US, Canada, UK and Australia, local post offices often provided a parcel forward service. You need to bring your ID and some proof that you own the old address before. Then you can pay to the local post office and forward all future incoming old address parcels to a new address.

In any case, a wrong address will cause many inconveniences for shoppers. So our suggestion to you is to be careful at writing shipping addresses when placing an order!